Privacy Policy

1. Introduction

Gangadin & Company Legal Services ("we", "us", "our") is committed to handling personal information responsibly and in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.

This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. It applies to personal information collected through this website and in connection with our administrative support programmes.

Questions about this policy may be directed to [email protected].

2. Personal Information We Collect

We collect personal information only when it is needed for the purposes described below. The types of personal information we may collect include:

• Name
• Email address
• Phone number (if provided)
• Business name and address (if provided)
• Message content from enquiry forms
• Website usage data collected through cookies and analytics tools

How we collect it: Primarily through the contact form on this website and through direct communications (phone, email). Website usage data is collected automatically through cookies — see our Cookie Policy for details.

Legal basis: Consent (when you submit a form or contact us) and legitimate interest (to respond to enquiries, deliver contracted services, and improve our website).

Retention: Enquiry data is retained for up to 24 months following initial contact. Client project records are retained for seven years as required for business records purposes. Analytics data is retained for up to 26 months.

3. How We Use Personal Information

We use personal information for the following purposes:

• Responding to enquiries received through the website or by phone or email
• Delivering, managing, and administering our programmes when a client engages us
• Sending information about our services that you have requested
• Improving the performance and content of our website
• Complying with our legal obligations

Third parties: We do not sell or rent personal information. We may share information with service providers who assist with website hosting, email delivery, and analytics — all subject to confidentiality obligations. We do not share information with third parties for their own marketing purposes.

Marketing: We do not send unsolicited marketing communications. If you have enquired about our services, we may follow up once. You can request to be removed from any follow-up list at any time by emailing [email protected].

4. How We Protect Your Information

• This website is served over HTTPS — data transmitted between your browser and our server is encrypted in transit.
• Access to personal information held by us is restricted to individuals who require it for the purposes described in this policy.
• We review our data handling practices periodically and update them when improvements are warranted.
• In the event of a data breach involving personal information, affected individuals will be notified as required by PIPEDA and the Office of the Privacy Commissioner of Canada.

5. Cookies

We use cookies for website functionality and analytics. For a full explanation of the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under PIPEDA, you have the right to:

• Know whether we hold personal information about you and request access to it
• Request correction of inaccurate or incomplete personal information
• Withdraw consent to our use of your information, subject to legal or contractual restrictions
• Request that we delete your personal information, subject to retention requirements
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

The Office of the Privacy Commissioner of Canada can be reached at 1-800-282-1376 or at www.priv.gc.ca.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external website you visit.

8. Children's Privacy

Our services are directed to businesses and their staff. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. Material changes will be noted on this page. Continued use of our website after a change is posted constitutes acceptance of the revised policy.