Three Programmes. Fixed Scope. Flat Prices.
Document templates, records digitization, or front-desk intake training — each programme is complete and self-contained with a defined deliverable and a clear end date.
Back to HomeHow We Structure Every Engagement
Every programme at Gangadin & Company starts with a written outline of scope: what is included, what the deliverable looks like, and when the work ends. We do not run open retainers or bill by the hour. The price you see is the price you pay for everything in the programme. For longer engagements, there are staged check-ins so progress is visible before handover. The engagement closes with a written operating note your team can use independently.
Small-Business Document Template Library
A ready-to-use library of editable administrative templates for everyday business paperwork — intake forms, meeting records, handover sheets, file cover pages, and a retention schedule — supplied in editable formats with a short guide explaining how to adapt each one.
Built for owner-operated businesses and small offices that currently rebuild the same documents by hand each time. Every template is a general administrative tool and does not constitute advice on any specific matter.
What Is Included
- Intake form templates for new enquiries and file opening
- Meeting record template and handover sheet
- File cover page and retention schedule template
- Short guide on adapting each template to your office
- 30-minute orientation call and one revision round
Process
- 01 Brief intake call to understand your office type and document flow
- 02 Template library customised and delivered in editable formats
- 03 30-minute orientation call to walk through each template
- 04 One round of revisions based on your feedback
Records Digitization & Retention Setup
A five-week project that moves an office from paper storage to a structured digital archive. Covers scanning standards, folder architecture, file naming, indexing of existing boxes, access permissions, a retention timetable, and a written destruction log procedure.
Suited to offices holding up to 200 linear feet of paper. Includes an inventory audit, a pilot on one record series before the full rollout, staff training, and a written operating note. The destruction log and retention timetable give the office a documented basis for records management going forward.
What Is Included
- On-site inventory audit of existing paper records
- Folder architecture and file naming system design
- Pilot run on one record series before full rollout
- Access permissions framework and retention timetable
- Staff training and written destruction log procedure
Process
- 01 On-site inventory audit — week one
- 02 Architecture and naming system design — week two
- 03 Pilot on one record series, adjustments — week three
- 04 Full indexing and permissions setup — weeks four to five
- 05 Staff training and written operating note handover
Front-Desk Intake Training Program
An eight-week training programme for reception and intake staff covering enquiry logging, question sequencing, note-taking that stays factual, routing rules, privacy habits at the desk, and consistent follow-up timing.
Delivered over eight weeks with three workshops, a scripted phrase bank, an observation session with individual written feedback, and a supervisor dashboard template for tracking response times. Includes a refresher session at the three-month mark. Scope is operational and administrative only — this programme does not address any regulated or licensed activity.
What Is Included
- Three on-site workshops covering all programme modules
- Scripted phrase bank for enquiry handling and routing
- Observation session with individual written feedback
- Supervisor dashboard template for response time tracking
- Refresher session at the three-month mark
Process
- 01 Intake assessment of current front-desk procedures — week one
- 02 Workshop one: enquiry logging and question sequencing — week two
- 03 Workshop two: note-taking, routing, and privacy habits — week four
- 04 Observation session with written individual feedback — week six
- 05 Workshop three: follow-up timing and supervisor tools — week eight
- 06 Three-month refresher session
Which Programme Is Right for Your Office?
The three programmes address different stages of an office's administrative setup. Use this guide to see which fits your current situation — or contact us for a direct conversation about where to start.
| Feature | Template Library | Digitization | Intake Training |
|---|---|---|---|
| Best for | Offices rebuilding forms by hand | Paper archives that need digital structure | Reception teams with no standard procedure |
| On-site work | Remote | On-site audit | On-site workshops |
| Timeline | 1 week | 5 weeks | 8 weeks + refresher |
| Flat price (CAD) | $190 | $610 | $880 |
| Written handover | |||
| Post-project follow-up | 3-month refresher |
Professional Standards Across All Programmes
Client Confidentiality
All client records and business information are handled under a confidentiality undertaking. Information from one engagement is never discussed in the context of another.
PIPEDA-Aware Handling
Data handling in records projects follows practices consistent with PIPEDA guidelines. We advise clients on handling personal information correctly within their own systems.
Scope Transparency
Every engagement begins with a written scope outline. Scope changes requested mid-project are discussed and agreed in writing before any additional work proceeds.
Administrative Scope Only
Our work is administrative. We are not a law firm and do not provide legal advice or regulated services. We state this clearly at the outset of every engagement.
Staff-Ready Handover
Every written handover is designed to be used by your staff without further input from us. Plain language, no jargon, organised for day-to-day reference.
Pilot Before Full Rollout
The records digitization project runs a pilot on one record series before the full rollout — giving your office a chance to review and adjust the system at small scale before committing the whole archive.
Flat Programme Prices
Template Library
Programme S-01
- Full template library in editable formats
- 30-minute orientation call
- One revision round
- Delivered in 1 week
Records Digitization
PopularProgramme S-02
- On-site inventory audit
- Folder architecture + file naming
- Pilot run + full rollout
- Staff training + written operating note
- Delivered over 5 weeks
Intake Training
Programme S-03
- Three on-site workshops
- Scripted phrase bank + dashboard template
- Observation session + written feedback
- 3-month refresher session included
- 8 weeks + follow-up
Not Sure Which Programme to Start With?
A short message describing your office situation is enough for us to suggest the right starting point. We reply within one business day.
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